Support
Getting in touch with us
We aim to respond to support emails within 1 working day during UK business hours (Mon–Fri, 09:00–18:00 GMT / BST). Outside business hours, on weekends, or during UK public holidays, responses may take 1–3 working days.
If we're at reduced capacity, our auto-reply will let you know — typically up to 5 working days during those periods.
If custody or safety is urgent
If you're dealing with an urgent custody or safety issue — including a handover that has gone wrong, an immediate welfare concern, or a situation where someone may be at risk — contact your solicitor, the family court, or local emergency services as appropriate. Raposa helps with documentation and coordination; it is not a crisis service or real-time response service. We'll follow up with you as soon as we can within our support hours.
Contact:
- Support:
- support@raposa.ai